Canada Post Holiday Shipping Dates
Please read Canada Post's 'Plan Your Sending' guideline for holiday shipping timelines. Please be mindful that you will need to place your order 24 hours before the required shipping dates. Neither Plum nor Canada Post can guarantee these timelines, and we recommend placing your order as far in advance as possible.
Canada Post Service Disruptions
Due to circumstances out of their control, such as the weather events in British Columbia, some areas are experiencing delivery service disruptions. Please read the link provided by Canada Post here for full details, and be advised that Plum is not responsible for disruptions to delivery timelines.
Contactless Local Delivery:
*Local delivery is within Edmonton, St Albert and Sherwood Park.
WHERE DO YOU SHIP TO? We ship internationally and shipping costs are based on the weight of your parcel. However, freight items only ship within Canada.
I LIVE IN EDMONTON, CAN I PICK UP MY ORDER? We are located in the heritage neighbourhood of Westmount in Edmonton, Alberta. You can absolutely pick your online order up in store. Please wait for an email confirming the order is ready for pick up. Bring your receipt with you and please have identification.
Curb-side pickup is also available! Please park in our parking lot on the east side of the building, and call us to let us know you've arrived. We will then happily bring your order out to you!
WHEN WILL MY ORDER ARRIVE? The shipping/transit time varies depending on where the order is being shipped. Please see below or contact us for shipping time.
Please not that we only ship items during regular business days, and do not ship out on Statutory Holidays.
We do our best to get orders out as quickly as possible. That said if you need something extra fast please email us at email@example.com and we will do our best to accommodate you.
Shipping Transit Times
This is the time that your parcel will take to get to you. These timelines are for regular post, which are the base cost for shipping. If you picked faster shipping methods at the checkout, your turnaround time will be faster. These timelines are obtained by CanadaPost.ca.
|Edmonton||Regular Post, 1 - 3 Days||3 days|
|Alberta||Regular Post, 2 - 3 days from shipping||3-5 days|
|British Columbia/Saskatchewan||Regular Post, 2 - 3 days from shipping||3-5 days|
|Rest of Canada||Regular Post, up to 7 days||up to 7 days|
|USA||USA Air Small Packets (4 - 10 business days)||7 to 14 days|
|USA||Expedited (up to 4 business days)|
|International (Surface)||4 up to 10 weeks||4 up to 6 weeks|
Please note, the shipping methods Tracked Packet, Expedited Parcel, and Xpresspost include tracking and liability coverage up to $100. If you choose not to select these shipment methods, Plum is not responsible for packages that cannot be tracked, or for any amount of liability coverage. If you purchase an item over $200, we will contact you to offer additional liability coverage. Some shipments may require a signature upon delivery.